Faulty Pram - are we entitled to money back?

We bought a Mamas and Papas Ziko Herbie 4 months ago. It has a handle across the carrycot part of the pram designed for transporting babe in. Our handle has presently come loose and our little girl almost fell out when this happened so obviously we stopped using it, which means it is not fit for purpose. We tried to pinch pram back today but have been told it must be sent away and we own to prove it is a manufacturing fault therefore the pram will be inspected. They said the most we are entitled to is a repair. Does anyone know if we are contained by fact entitled to our money back?
our $400 German pram ( tako) broke about 6 months into its use as all right... we were instructed to do the same but since its shipping cost $100 in the first place

I figure it would be cheaper just to buy a new less expensive stroller...

what if they "inspected it" and granted that its not their fault...(as they always seem to do...) since they would own to fix it and pay your shipping back...

*these companies *almost always* claim you mis-used it.

Its up to the company to decide what remedies they will contribute you.

Some companies will offer a refund others will fix it or replace it, to keep your money.
Depends on what the Sale of Goods Act/Uniform Commercial Code equivalent say in your jurisdiction. I'm having the same quarrel at the moment with Le Creuset over a baking dish that exploded during reasonable use. I sent it to them but they determined I somehow misused the thing, so I've taken the be at odds to the Better Business Bureau to investigate. A pal is also blogging it http://www.mybeautifulbc.com/blogs/creus... so the world will know what kind of company we're dealing with any way.

There must be a consumer advocacy outfit like BBB where you are. Seek their counsel. This is a product liability issue that involves child safekeeping. Get a bigger gun on side before you start your fight, which you'll no doubt win. If you enjoy ANY difficulty obtaining full satisfaction, off you dance to the media, who love having this type of story appear in their collective nouns. Company definitely won't want the bad press.

Again, the warranty wording is irrelevant. Child safety is paramount. Sounds as if these things want to be recalled.

Best of luck.